Policies

Weather

Trips do run rain or shine. If you decide to cancel your adventure, you have the option to reschedule; there are no refunds for any cancellations.

Harpers Ferry Adventure Center reserves the right to cancel any activity due to unfavorable weather or water levels. While unlikely, HFAC may have to cancel a trip due to inclement weather or unsafe water conditions.

Reservations

Reservations are recommended for all activities, and required for guided trips. A credit card or advance payment is required to make a reservation. Full payment is required at least 7 days prior to your trip date; group reservations require payment at least 30 days prior to the trip date. Space is limited, and some trips do reach capacity especially during our prime season (June-August). It is best to reserve your spot as far in advance as possible.

Cancellations and Refunds

Guests must pay in full at the time of booking. $15 per person is NON-REFUNDABLE once payment has been made. If you need to cancel your scheduled trip, you must provide HFAC with at least 7 days notice in order to get a refund for the remaining balance. Groups of 10 or more must provide at least 14 days notice. If HFAC cancels your trip due to severe weather conditions or water levels, NO REFUND WILL BE ISSUED AND TRIPS WILL BE RESCHEDULED.

All activities are held rain or shine. Trips are postponed for 30 minutes in the event of lightning or thunder. In the event of severe weather conditions, HFAC will notify guests as soon as possible to reschedule the trip.