Reservations are recommended for all activities and are required for guided trips including rafting, zip line, and ropes course activities. A credit card or advance payment is required to make a reservation. Full payment is required at least 7 days prior to your trip date; group reservations require payment at least 30 days prior to the trip date. Space is limited, and some trips do reach capacity especially during our prime season (June-August). It is best to reserve your spot as far in advance as possible.
Harpers Ferry Adventure Center is not able to offer refunds for any reason after a trip is booked and paid for. To accommodate guests who need to cancel a booking, or guests who for any reason are unable to show up on their booked activity date or otherwise cannot make use of their booking, or if Harpers Ferry Adventure Center is forced to cancel the booking due to weather or other unforeseen events, guests will receive credit for the unused booking.
The credit is valid for up to one year from the trip date of the original booking. To use your booking credit, call us with the reservation number for the original booking (shown in this invoice) along with your desired rebooking date. Pending availability of the activity, your rebooking will be done at no charge.
All activities are held rain or shine. Trips are postponed for 30 minutes in the event of lightning or thunder. In the event of severe weather conditions, HFAC will notify guests as soon as possible to reschedule the trip.
If you decide to cancel your adventure or if you cannot make your trip, you must inform HFAC before the scheduled trip time at which time the amount paid for your trip will be held on your reservation to be used toward any future HFAC activity within one year of the scheduled trip date. There are no refunds for any cancellations.
Harpers Ferry Adventure Center reserves the right to cancel any activity due to unfavorable weather or water levels. While unlikely, HFAC may have to cancel a trip due to inclement weather or unsafe water conditions.