Trips do run rain or shine. If you decide to cancel your adventure, you have the option to reschedule; there are no refunds for any cancellations.
Harpers Ferry Adventure Center reserves the right to cancel any activity due to unfavorable weather or water levels. While unlikely, HFAC may have to cancel a trip due to inclement weather or unsafe water conditions.
Reservations are recommended for all activities, and required for guided trips. A credit card or advance payment is required to make a reservation. Full payment is required at least 7 days prior to your trip date; group reservations require payment at least 30 days prior to the trip date. Space is limited, and some trips do reach capacity especially during our prime season (June-August). It is best to reserve your spot as far in advance as possible.
We have implemented an enhanced cancellation policy for the COVID-19 situation. Any trip cancelled while the COVID-19 situation is in effect can be rescheduled up through August 31, 2021 instead of our normal 12 month rescheduling limitation. In addition to extending the time to reschedule your trip, we will provide guests who need to cancel their bookings with a Harpers Ferry Adventure Center gift card valued at 25 percent of the activity fee. For more details, please contact our staff via email at firstname.lastname@example.org or by phone at (540) 668-9007.
All activities are held rain or shine. Trips are postponed for 30 minutes in the event of lightning or thunder. In the event of severe weather conditions, HFAC will notify guests as soon as possible to reschedule the trip.