Information We Collect and How We Use It
We use your personal information to provide better services to you, including to provide the services and products that you request from us or that may be of interest to you, communicate with you, resolve issues, detect and safeguard us from fraud and illegal activity, enforce our policies, and enhance and customize your experience on the Site and with HFAC.
Information You Choose to Give Us Directly: We receive and store any information you enter on our website or give us by phone, email or in any other way. We use the information you provide to respond to your requests, communicate with you, provide information about our company and services, provide promotional material, and customize and improve our services.
If you provide us with information about another person, you confirm that they have authorized you to act for them, that they have consented to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes for which their personal data will be processed.
In addition to the uses described in this policy, we use the information collected to book the travel-related services and products you request, create reports, send travel reminders and information, customize communications with you, and create a profile of your interests and preferences based on the products and services you view or purchase, as well as any interests and preferences you expressly state.
More About Cookies
Cookies are alphanumeric identifiers that are placed on your computer’s hard drive that help us provide our services. Cookies allow us to recognize your device, make navigating our site easier, provide certain features such as data access control and user permission validation and provide personalized advertisements about our services on other websites. Most browsers automatically accept all cookies by default. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this. By disabling cookies, you may not be able to access certain features and portions of the Site.
Sharing Your Information
Third-Party Service Providers: We employ and use other companies and persons to perform certain business functions on our behalf, including but not limited to website development and maintenance, marketing, customer service, accounting and payment processing. These third parties have access to user information needed to perform their functions, but they may not use it for any other purposes.
Aggregated Demographic Information: We may share aggregated demographic information with third parties. We do not link this aggregated information to any personal information that can identify your or any other person and, thus, do not disclose any personal information in this manner.
Legal Purposes: We may disclose your information if required to do so pursuant to judicial or governmental subpoenas, warrants, and orders, or as otherwise required by law. In addition, we retain the right to use, disclose and/or share your personal and non-personal information to investigate, prevent or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person whether or not there is a subpoena, court order or substantially similar legal procedure.
Third-Party Websites, Third-Party Advertisers and Google Analytics
We also use Google Analytics, which is a web analytics tools that helps us understand how visitors use our website. If you wish not to have information about your website visit sent to Google Analytics, download and install the Google Analytics Opt-Out Browser Add-On for your current web browser.
Most browsers automatically accept all cookies by default. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this.
You may opt-out of receiving emails or other communications from us. You may a) unsubscribe from our newsletters and other mailing lists, and b) request that your personally identifiable information, be removed from our database so that you no longer receive our communications or our service. If you request that your personally identifiable information be removed from our database, please understand that it may be impossible to remove this information completely due to backups and records of deletions. Further, we will not be able to delete logs and information that we are required to retain by law (for instance, tax purposes, notices, etc.).
If you wish to unsubscribe from our newsletters, please use the “unsubscribe” link within the email. If you wish to unsubscribe from any direct mail list or remove or amend your personally identifiable information from our database, contact us using the information provided in the “Contact Us” section of this website. You will be removed from our databases usually within 14 business days of our receipt of your request, except where we are required to maintain the personal information by law.
We may take reasonable steps to confirm your identity before fulfilling any of the requests described in this section. If we are unable to confirm your identity, we will not be able to remove your personal information or terminate your account. Note that if you opt-out of our marketing materials but you purchased a product or service from us, you will continue to receive communications from us about your specific purchase. Further, if third parties already have your information, you will have to contact them directly to opt-out of their marketing communications.
Information Collected by Third Parties
Notice to International Users
Our website is hosted in the United States and the data we collect is stored in the United States. If you are accessing our website from the European Union (“EU”) or elsewhere, be aware that you are transferring your personal data to the United States, which does not have the same personal data protection laws as the EU and other regions. That being said, we take steps to ensure that your privacy is protected as described in this policy. By using our website, you consent to have your personal information used and transferred to the United States as set forth in this policy.
To contact us, please use the methods located on our Contact Us page. You may also write to us at:
Harpers Ferry Adventure Center
37410 Adventure Center Lane
Purcellville, VA 20132